So this morning, there is a message from my doctor's office manager, telling me only to "call her back". I do, and get her voice mail... an hour and a half later, she still hasn't called back, so my husband calls. After 3 calls in, and insisting that no, he cannot "hold", he finally gets to "someone" who says that they "no longer do prior auths". At all. In fact, they want to change my meds, now that we've found something that works. Um.... why didn't they mention med changing when I was there on Wed? Why, if they want to change them, did Randy write a new scrip for what I'm already on? DH gets frustrated, pissed off, gives up on moronic office staff, and goes straight for the insurance company to file a formal complaint. Meanwhile, I'm emailing our kids' pediatrician, who is absolutely awesome, to see who he recommends for a family practitioner, because we can't deal with this situation anymore. DH gets the address for sending in a formal complaint, and the woman from UHC that he's dealing with is really helpful, which is great. It doesn't fix anything immediately, mind you, but it's a nice change from the useless morons at the doctor's office. She faxes some form to the doctor's office, which they are supposed to fill out and return, which means my meds will be covered about 24 hours after they send it back.... IF they bother to fill it out at all. I went to the pharmacy and bought 1 weeks worth of pills without benefit of insurance coverage ($35, for 7 pills... yay.), so hopefully we can get it straightened out before I run out again. I just couldn't swing the $150 it would have been for the whole 27 pills, even with the likelihood of reimbursement from the insurance company.
The pediatrician wrote back with a recommendation, and he takes our insurance, and they even answered their phone on the FIRST ring (with an actual person!!).... but they're not accepting new patients until September. They did say that if it was urgent, they could fit me in... so I'm going to call tomorrow and see what they can do.
I dunno if it's the fact that I didn't have my meds Saturday or this morning, or the stress of the whole mess, or some combination, but I just want to curl up into a ball, hide, and sleep for about 2 months :/
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